Our story
Built by people who lived
the problem.
We spent years building and scaling customer support at Intercom, Stripe, and Zendesk. We know exactly what's broken — so we built Pulse to fix it.
2,000+
Customers
$2M+
ARR
38%
Avg. activation lift
18
Team members
Our mission
"To make every customer conversation an opportunity — not a cost centre."
The tools SaaS teams use to talk to customers haven't kept up with how customers expect to be treated. Pulse changes that — by giving AI agents the context to act, not just respond.
How we got here
Founded in San Francisco
Three ex-Intercom and Stripe engineers quit their jobs to fix customer messaging for good.
$4M seed round
Raised from Sequoia and a16z with a single slide. Shipped the first AI agent in 6 weeks.
2,000+ paying customers
Crossed $2M ARR and launched the public beta. Moved HQ to New York.
How we work
Our values
Speed over perfection
We ship fast, learn faster. Perfect is the enemy of shipped — and shipped creates value.
Customer obsession
Every product decision starts with one question: does this make our customers more successful?
Radical transparency
We share context freely — with our team, our customers, and our investors. No surprises.
Default to async
We're a distributed team. Great ideas shouldn't require a meeting — we write things down.
The team
Meet the people behind Pulse
Mia Thornton
CEO & Co-founder
Previously VP Product at Intercom. Built and scaled support tools used by 30,000+ businesses.
Dev Patel
CTO & Co-founder
Former Staff Engineer at Stripe. Obsessed with distributed systems and low-latency messaging.
Sofia Reyes
CPO & Co-founder
Led product at Zendesk for 6 years. Knows the pain of fragmented support stacks inside out.
James Okafor
Head of Engineering
Previously at Linear and Notion. Believes great software is 80% taste, 20% code.
Hana Suzuki
Head of Design
Designed for Figma and Raycast. Makes complex products feel simple — and beautiful.
Luca Ferrari
Head of Growth
Scaled two SaaS products from 0 to $10M ARR. PLG obsessive and activation data nerd.
Come build with us.
We're hiring across engineering, design, and growth. Remote-first, equity-heavy, async-default.